CertaPro Painters Story
In 1992, CertaPro Painters® began with the vision of making residential and commercial painting services more accessible and convenient for homeowners and business owners. From the beginning, their promise has been that of certainty, aiming to reassure customers of their quality and expertise. While they are the largest residential painting contractor in North America, their locally owned and operated franchises take pride in bringing personalized service to customers in every region, allowing them to focus on what matters most.
Store owner Paige NeJame says she is still surprised by how much she enjoys running a painting business. She works behind the scenes to continually improve how customers are treated. Recently she wanted to make sure she could get large color samples into the hands of our customers because… “You can’t possibly choose colors with a 2-inch sample.”
“It’s always fun to surprise customers with great service. They don’t expect it from a contractor,”
Paige is also very proud to have given thousands of dollars to a great community and school organizations to support groups that are so important to her customers.
She says, “We’ve had our two highway signs for ten years. The brand visibility is simply amazing. We’ve sponsored 2 highway signs over the past decade, and it has been useful in unexpected ways. We started out thinking that it was a great branding tool, which it is. People say, “I see your signs all over the place,” and when I drive around, I don’t happen upon lots of our lawn signs in front of people’s homes myself; I know they are talking about our Sponsor A Highway® signs. The “unexpected” benefit is that it has increased the caliber of applicants who apply for jobs when we have openings which mean we’ve been able to recruit painters, salespeople, and staff who fit our value of giving back to the community. Having the Sponsor A Highway® signs out there reflects very nicely on our culture of caring as the signs lend lots of credibility to our brand.”
- Carpentry Services
- Color Consultation
- Concrete Staining and Epoxy Finish
- Drywall Repair
- EPA Lead Certified
- Painting and Staining
- Power Washing
- Stucco Repairs and Painting
Deliver What You Promise
The promises made to CertaPro Painters customers are the priority. From the timing of a project to the budget, their locally owned and operated franchisees keep their word.
Practice Continuous Improvement
One thing they do at CertaPro is to continually think about how to improve the customer’s experience with CertaPro Painters—from how they communicate and collaborate to expert and unparalleled painting techniques.
Have Pride in What You Do
Working in the homes and businesses of their customers, CertaPro Painters take great pride in the most minor details, giving every space the attention it deserves.
To learn more about CertaPro Painters® of Boston/South Shore, visit their website.